Forgot Password?

Not got an account yet? Register here

FAQ

  1. Installing
  2. Activating with a license token
  3. Buying
  4. Picture file formats
  5. Crash opening picture
  6. Using with Photoshop and other tools
  7. Camera RAW files
  8. Upgrading
  9. Using LandscapePro
  10. Other

1. Installing

Q1.1   I've bought LandscapePro and now I want to use it on another computer. How do I do that?
Q1.2   Is there a Mac version?
Q1.3   How do I remove LandscapePro?
Q1.4   What are the minimum requirements of the computer for using LandscapePro?
Q1.5   How can I tell if I have a 64-bit edition of Windows or macOS?

2. Activating with a license token

Q2.1   How do I find out what my activation token is?
Q2.2   What if I no longer have access to the email account I purchased with?
Q2.3   Why can't I activate the free trial?
Q2.4   I formatted my disk and reinstalled LandscapePro, and when I try to enter my token it says it has already been used. What can I do now?
Q2.5   Can I activate LandscapePro on a computer with no Internet connection?

3. Buying

Q3.1   Can you send me a CD?
Q3.2   I don't have a credit or debit card, can I pay using another method?
Q3.3   What exactly do I get when I buy a license for the software?
Q3.4   Refund Policy
Q3.5   What languages is LandscapePro available in?
Q3.6   How do I amend the VAT details for my purchase?

4. Picture file formats

Q4.1   Does the software support color profiles?
Q4.2   Should I use JPEGs or TIFFs?
Q4.3   What picture formats do you support?

5. Crash opening picture

Q5.1   Why do I get a crash when opening a picture on my Windows PC?

6. Using with Photoshop and other tools

Q6.1   My plug-ins have disappeared!
Q6.2   How do I install the Photoshop plug-in?
Q6.3   How do I install the Photoshop Elements plug-in?
Q6.4   How do I get LandscapePro Studio to work as a plug-in to Lightroom?

7. Camera RAW files

Q7.1   Do you use dcraw?
Q7.2   What RAW and DNG formats can be decoded?
Q7.3   Can I work with RAW, DNG files, and 16-bit per color images in LandscapePro?

8. Upgrading

Q8.1   How do I upgrade to LandscapePro Studio?
Q8.2   How do I use my upgrade token?

9. Using LandscapePro

Q9.1   How do I add my own skies?
Q9.2   Where do I find Help on using LandsapePro?

10. Other

For anything else please create a support ticket.