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Frequently asked questions

  1. System Requirements
  2. Crash opening picture
  3. Installing
  4. Activating with a license token
  5. Using with Photoshop and other tools
  6. Buying
  7. Upgrading
  8. Refund policy
  9. Picture file formats
  10. Camera RAW files
  11. Using PortraitPro
  12. Old Versions
  13. Other

 


1. System Requirements

Q1.1   What are the minimum requirements of the computer for using PortraitPro?
Q1.2   What if my macOS is older than 10.7?
Q1.3   What is the maximum picture size I can use?

2. Crash opening picture

Q2.1   Why do I get a crash when opening a picture on my Mac?
Q2.2   Why do I get a crash when opening a picture on my Windows PC?

3. Installing

Q3.1   Why do I get an error installing on my Mac?
Q3.2   How do I copy my presets to another machine?
Q3.3   How can I tell if I have a 64-bit edition of Windows or macOS?
Q3.4   Is there a Mac version?
Q3.5   Will you support PowerPC based Macs?
Q3.6   How can I try out PortraitPro Studio without buying it?
Q3.7   I've bought PortraitPro and now I want to use it on another computer. How do I do that?
Q3.8   I paid for the software and now my preset "saved sliders" have gone, how do I get them back?
Q3.9   How do I remove PortraitPro?

4. Activating with a license token

Q4.1   How do I find out what my activation token is?
Q4.2   What if I no longer have access to the email account I purchased with?
Q4.3   How do I activate PortraitPro on a computer with no Internet connection?
Q4.4   Why can't I activate the free trial?
Q4.5   I formatted my disk and reinstalled PortraitPro, and when I try to enter my token it says it has already been used. What can I do now?

5. Using with Photoshop and other tools

Q5.1   Why have my plug-ins disappeared?
Q5.2   How do I install the Photoshop plug-in on Windows?
Q5.3   How do I install the Photoshop plug-in on Mac?
Q5.4   How do I install the Photoshop plug-in files manually?
Q5.5   How do I get PortraitPro Studio to work as a plug-in to Lightroom (Windows)?
Q5.6   How do I get PortraitPro Studio to work as a plug-in to Lightroom (Mac)?
Q5.7   Why doesn't PortraitPro install as a plug-in for Aperture?
Q5.8   How do I install the Aperture plug-in (PortraitPro versions 9-15)?
Q5.9   How do I setup PortraitPro as an external editor for Aperture?
Q5.10   Which programs support using PortraitPro Studio and PortraitPro Studio Max as a plug-in?

6. Buying

Q6.1   What exactly do I get when I buy a license for the software?
Q6.2   Can you send me a CD?
Q6.3   I don't have a credit or debit card, can I pay using another method?
Q6.4   What languages is PortraitPro available in?
Q6.5   How do I amend the VAT details for my purchase?

7. Upgrading

Q7.1   How do I upgrade to the latest version of PortraitPro?
Q7.2   How do I upgrade to PortraitPro Studio or PortraitPro Studio Max?
Q7.3   How do I upgrade if I do not have PortraitPro installed?
Q7.4   How do I use my upgrade token?

8. Refund policy

Q8.1   How does the Money Back Guarantee work?

9. Picture file formats

Q9.1   What picture formats do you support?
Q9.2   Should I use JPEGs or TIFFs?
Q9.3   Why can't I open my saved images in other programs?
Q9.4   Why does my image display with incorrect colors (trial and standard editions)?
Q9.5   Does the software support color profiles?
Q9.6   Why are my JPEGs smaller after processing with PortraitPro?

10. Camera RAW files

Q10.1   Can I work with raw image files and 16-bit per color images in PortraitPro?
Q10.2   What RAW formats can be decoded with the Studio and Studio Max editions?
Q10.3   Do you use dcraw?
Q10.4   Why am I getting the wrong colors when loading Canon .CR2 or Nikon .NEF files?

11. Using PortraitPro

Q11.1   Can I work on a picture with more than one person in it?
Q11.2   Can I work on photos that are mainly sepia or black and white?
Q11.3   Why does the software zoom in and I can't click on the nose or mouth?
Q11.4   Can I have a manual?
Q11.5   Why can't I see the thumbnails of my PortraitPro session files any more?
Q11.6   Can I work on the whole body or only the face?
Q11.7   Where have my file menu save options gone?
Q11.8   PortraitPro is running slowly on my PC - is there anything I can do?

12. Old Versions

Q12.1   I have Portrait Professional version 5 or earlier, and now I want to use it on another computer. How do I do that?
Q12.2   Does your software use a server?
Q12.3   Portrait Professional version 6: When I try to open a picture, or change to a different directory to load a picture, I get an error message "Debugger detected - please close it down and restart". How do I fix this?
Q12.4   Portrait Professional version 6: I have Windows Vista, and I am getting an error "Portrait Professional application has stopped working".
Q12.5   Portrait Professional version 6: When I click on the start button to open a picture I see an error message, or Portrait Professional shuts down.
Q12.6   Portrait Professional version 6: When I see the enhanced picture, why are there are no control sliders?
Q12.7   Why does version 6 not work on my Mac?
Q12.8   Support is ending for Portrait Professional 5 and older, and MyPerfectPicture
Q12.9   Portrait Professional 10 or older, cannot save pictures on Mac
Q12.10   Why do I get black areas with blue lines on them?

13. Other

For anything else please create a support ticket.